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Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk.
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Please let us know if you have a case of damp and mould in your home – we’re here to help.
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Do you or anyone in your family need extra support or a plan for evacuation in case of a fire?
Latest update
Works are expected to start late Summer/Autumn 2024, with expected completion in Spring 2025.
These works are necessary to improve safety and achieve an EWS B1 rating (find more information on this here).
To help with the costs of these works, we have registered for the Building Safety Fund from Homes England. We’re required to inform residents of this application in line with Homes England, but there is no action for residents to take regarding this. A fire risk appraisal of external walls (FRAEW) was carried out in January 2023 and will be submitted to Homes England as part of the application. We will await a response from Homes England to confirm acceptance onto the Building Safety Fundy Scheme.
EWS1
An EWS1 form rates the external wall system of a building based on risk and combustibility. Find yours below.
FRA
FRAs ensure our buildings are safe & identify any works that may be required. Find yours below.
The fire action advice for Luke House is to stay put.
For further information on this, visit our fire safety page.
Project phases
To give you an idea on timescales and what to expect with building safety work, we have created this project phase template. This provides a general overview of what to expect when your building is undergoing building safety works.
Luke House is in phase 1.
Phase 1
Action
Assessment & findings
Timeline (approximately)
Six months
Communication
- Dedicated web page to store information and updates
- A reminder to let you know when we are doing your survey
- A letter shared with you with the findings
- You’ll have access to any certificates or reports
- You can ask us questions at any time
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 2
Action
Programme confirmation
Timeline (approximately)
Three months
Communication
- Dedicated web page to store information and updates
- Confirmation letters issued to lenders as required
- Expected successful remediation outcome, based on current government guidelines (B1)
- Depending on impact, you may be offered a resident meeting
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 3
Action
Remedial works begin on site
Timeline
3-14 months
Communication
- Dedicated web page to store information and updates
- Depending on scale of work, we will share monthly or quarterly email updates with you
- Single point of contact to raise issues (your Neighbourhood Officer)
Risk mitigation
Security measures taken place while on site e.g., CCTV on scaffolding/ secure hoarding
Phase 4
Action
Certification received
Communication
- Summary of project provided on dedicated web page
- EWS1 B1 certificate issued and stored on our website
Risk mitigation
New FRA / EWS1 issued
Project: what we've done
May 2024 update
Our contractors, Ventro, will be carrying out fire door inspections (both communal and household) from April 2024. Ventro will need you to be home so they can inspect both sides of your front door – they will contact residents to schedule appointments for this. Fire doors play a lifesaving role in the event of a fire, find out more information here.
On 26 March 2024, we began putting up wayfinding signage. These signs show floor numbers for the fire brigade, so they can find their way around the building in case of an emergency. There has been a delay to completing this, but we hope to complete this soon. Thank you for your patience.
General inspections are taking place to ensure the safety of the building, including structural inspections to check building strength.
March 2024 update
We have carried out a thorough wall inspection, filled gaps and holes to prevent smoke moving through walls or floors, and part of the external wall has been tested and improved for fire safety.
On 21 March 2024, we carried out a door knock at Luke House to answer your questions regarding how safe you feel in your building.
Personal Emergency Evacuation Plan
If you or anyone in your household might need assistance in the event of a fire, we kindly ask you to fill out our contact form. A team member will reach out to you to have a friendly chat about the support you might require and to create a personal emergency evacuation plan (PEEP) to keep you safe in case of a fire.
Get in touch
We're here to help. If you have any concerns or queries, please do not hesitate to get in touch.
- Call our customer service team on 020 7780 3070
- Email us at customerservices@thch.org.uk