Building Safety Communications Officer

Job Title: Building Safety Communications Officer

Contract details: Fixed Term (12 months)

Salary: £30,786

Weekly hours: 37.5

Location: Tower Hamlets/Hybrid working


About THCH

When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

We are excited to be expanding our building safety team with a Building Safety Communications Officer. 

What You'll Do:

•    To effectively communicate with the THCH residents in matters relating to building safety.
•    To organise and attend engagement events, such as resident building safety events and tenancy sounding boards.
•    To aid the Building Safety Manager on collating resident information in relation to safety.
•    Work closely with the Building Safety Manager and Project Managers to effectively identify and resolve concerns raised by residents.

About You:

The ideal candidate will be good at working with people with a true passion for helping people. Values and Behaviours in this role are arguably as important if not more important than experience, so we welcome candidates with all levels of experience and understanding of housing and or building safety. 



What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.


How to apply

Please click here to apply

Role Profile


Closing date for applications:  2 February 2025

Full interview & assessment date:  11 February 2025

Complaints Officer

Job Title: Complaints Officer

Contract details: Fixed Term (12 months)

Salary: £35,000

Weekly hours: 37.5

Location: Tower Hamlets/Hybrid working


About THCH

When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.


About the role

Make a Difference in Customer Service. Do you thrive on resolving issues and ensuring customer satisfaction? THCH is seeking a passionate Complaints Officer to join our team and play a vital role in improving our customer experience.

About You:
•    Experience in complaints handling or problem-solving customer service.
•    Excellent communication skills at all levels, written and verbal.
•    Strong analytical and investigative skills.
•    Ability to work independently and collaboratively.
•    A commitment to providing exceptional customer service.

What You'll Do:
•    Investigate complaints, gather information, and recommend solutions.
•    Respond to complaints clearly and professionally, ensuring all concerns are addressed.
•    Work with colleagues to ensure efficient complaint handling and adherence to procedures.
•    Identify areas for improvement and implement changes to enhance customer satisfaction.
•    Uphold THCH's values and commitment to diversity and inclusion.

Apply today and help us build a better future for our customers!


What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.


How to apply

Please click here to apply

Role Profile


Closing date for applications:  23 January 2025

Full interview & assessment date: W/c 27 January 2025

We'd love to consider you for future job opportunities.
Contact us to let us know what roles you're interested in. 

Email your CV here