Fire safety

Fire safety

We all play our part in staying safe. On this page, you can read about what we do to help keep your home and neighbourhood fire safe.

For advice and guidance on what you can do as our resident to help with fire safety, click below:

Resident responsibilities

Fire safety guides

Knowing what to do in the event of a fire could save a life. That’s why we’ve created helpful fire safety guides which contain important information. These guides are being emailed and posted to all residents and are also available to download below.

If you’re in a high-rise building (over 18 metres) you will find a unique guide for your building. We have also created versions specifically for maisonettes and a standard version for all our other buildings.

We hope you find this helpful.

Keeping you safe at home

  • We conduct regular Fire Risk Assessments to evaluate your building's fire safety & identify necessary improvements
  • We'll protect your home by installing fire-resistant walls & doors, separating your flat from others & communal areas.
  • We carry out annual dry riser testing to ensure that the fire brigade can fight fires
  • We test other fire safety equipment like emergency lighting to ensure they're in good condition
  • Many of our homes are fitted with individual smoke alarms
  • We carry out fire safety checks on our monthly estate inspections
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Fire action advice

We’ve displayed Fire Action Advice in our buildings. All our buildings will either follow a ‘Stay Put’ policy or an ‘Simultaneous Evacuation’ policy. You should follow the policy for your building in the event of a fire.

Stay put

  • If there’s a fire in your flat or your flat is affected by fire or smoke from another flat, then you should always leave the building. Call 999 for the fire brigade, close doors behind you and don’t use the lift. Inform the fire brigade of the fire and your address and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks. 

  • If there’s a fire elsewhere in the building that you’re not affected by, stay put. Fire stopping walls and fire doors keep fires in place for 30 to 60 minutes. It allows you to stay safe in your flat if you are not affected by the fire while the fire brigade put out the fire elsewhere. Unless heat or smoke from the fire is affecting you, you can stay put. By staying put, you avoid entering fire or smoke on your exit, as well as keeping the building clear for the fire brigade to enter. 

  • Remember, that if you're staying in your home, call 999 and tell the fire brigade where you are and the best way to reach you. If you're within the common parts of the building, you should leave and call 999.

Simultaneous evacuation

  • Upon hearing the fire alarm, or if you discover a fire anywhere in the building, you should leave the building by the nearest exit and phone 999.

  • Inform the fire brigade that there is a fire at your building location, and report to your building's assembly point. 

  • Do not use the lift and don't return to the building until authorised by the fire brigade. Keep safe and do not take any risks. 

Fire safety complaints

If you have a complaint concerning fire safety in your building, we aim to be easy to access, easy to deal with, fair, and flexible in our approach to provide the best possible outcome.

You can submit your complaint either by telephone, in person, a letter or digitally.

Visit our Complaints page for more information. 

Make a complaint

Fire doors

Fire doors act as a barrier to prevent the spread of fire and smoke, allowing people more time to evacuate safely during a fire emergency. They help contain the fire to its area of origin, promoting safety and minimising harm. Click below for more on fire doors, our inspection programme, and leaseholder replacement information. 

Fire doors

Personal Emergency Evacuation Plan

Personal Emergency Evacuation Plan

If you or anyone in your household might need assistance in the event of a fire, we kindly ask you to fill out our contact form. A team member will reach out to you to have a friendly chat about the support you might require and to create a personal emergency evacuation plan (PEEP) to keep you safe in case of a fire.

Let us know if you need support