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Call: 020 7780 3070 (Mon – Fri 8:30am – 5pm) Email: customerservices@thch.org.uk.
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Please let us know if you have a case of damp and mould in your home – we’re here to help.
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Do you or anyone in your family need extra support or a plan for evacuation in case of a fire?
Geoffrey Woolley House
Latest update
Our contractor, United Living, will be starting work at Geoffrey Woolley House from 11 November 2024. They will be preparing for the main works, which are due to begin in January 2025. These works will replace the building's exterior insulation. A meeting will be arranged between residents and the contractor where they will outline the works in more detail. We will notify residents about this when it has been arranged.
You can contact Resident Liaison Officer, Gary Glover, on 07392 093 502 or gary.glover@unitedliving.co.uk if you have any questions about the works
Stay put
The fire action advice for Geoffrey Woolley House is to stay put. Find more advice below.
FRA
FRAs ensure our buildings are safe & identify any works that may be required. Find yours below.
Project phases
To give you an idea on timescales and what to expect with building safety work, we have created this project phase template. This provides a general overview of what to expect when your building is undergoing building safety works.
Geoffrey Woolley House is in phase 2.
Phase 1
Action
Assessment & findings
Timeline (approximately)
Six months
Communication
- Dedicated web page to store information and updates
- A reminder to let you know when we are doing your survey
- A letter shared with you with the findings
- You’ll have access to any certificates or reports
- You can ask us questions at any time
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 2
Action
Programme confirmation
Timeline (approximately)
Three months
Communication
- Dedicated web page to store information and updates
- Confirmation letters issued to lenders as required
- Expected successful remediation outcome, based on current government guidelines (B1)
- Depending on impact, you may be offered a resident meeting
Risk mitigation
- Annual Fire Risk Assessment available to residents on our website, with actions followed up in timely manner
- Monthly health & safety inspections
- Where required, installation of heat sensor alarm
Phase 3
Action
Remedial works begin on site
Timeline
3-14 months
Communication
- Dedicated web page to store information and updates
- Depending on scale of work, we will share monthly or quarterly email updates with you
- Single point of contact to raise issues (your Neighbourhood Officer)
Risk mitigation
Security measures taken place while on site e.g., CCTV on scaffolding/ secure hoarding
Phase 4
Action
Certification received
Communication
- Summary of project provided on dedicated web page
- EWS1 B1 certificate issued and stored on our website
Risk mitigation
New FRA / EWS1 issued
Project: what we've done
- In October 2024, we completed pre-contract works with United Living Property Services.
- In November 2023, our contractors began assessing the building to help with the planning and design.
- In December 2023, our contractors carried out ground surveys at Geoffrey Woolley House between 18-20 December.
- We held a resident meeting on 30 January 2024 to answer queries and to share the proposed site set up for works commencing in 2024.
Get in touch
We're here to help. If you have any concerns or queries, please do not hesitate to get in touch.
- Call our customer service team on 020 7780 3070
- Email us at customerservices@thch.org.uk