Join our team

Join our team

At THCH Powered By Hyde, we’re a local landlord, deeply connected to Tower Hamlets and the people that live there. We exist to create places people are proud to call home — safe, well-maintained, and connected to the community. 

If you’re looking for more than just a bog standard 9-to-5, you’ve found your place! We’ll give you a workplace you can love, so you can help inspire residents to feel the same about their homes.

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Who we are

We recently joined The Hyde Group. After listening to our customers, we knew we that this partnership would enable us to invest in better homes, strengthen our communities, improve services, grow and deliver real change for Tower Hamlets 

We're still rooted in the community, but now with the resources, expertise, and investment to do more and be more for the people we serve. 

We’re local at heart, stronger together, and always focused on what matters most - home. 

Sweeping streets

Living our values

Our values shape and guide us in everything we do

You’ve heard it before—culture eats strategy for breakfast. Here, culture isn’t just a buzzword; it’s what drives us. 

We’re all about pride, fairness, curiosity, and being helpful. These values shape everything we do—from recruitment to progression, how we talk to how we set goals. At THCH, we treat you like the grown-up you are. You’re empowered to make decisions, take ownership, and always do the right thing.

Let's be proud

We care because what we do matters. We put people first, celebrate our authentic selves and respect the unique value that each of us brings to the table. Every day is a chance to recognise great work, elevate each other, and remind ourselves why what we do makes a difference. 

Let's be helpful

Our residents come first, because without them, we wouldn’t exist. We spend our money, time, and resources wisely to create a better future and more opportunities for all. We’re connected and empowered. And as one team, we give more than we take.

Let's be fair

It’s simple really; we practice what we preach. We trust each other’s talents and create a space where transparency and respect drive success. With the right tools and processes, we achieve the highest standards - fairness is how we work, every day.

Let's be curious

We get better every day. A relentless focus on detail, data, and performance drives us forward. We don’t always know the answer, but we’re quick to learn from failure. Ego doesn’t matter here - the best idea always wins.

Doing the work

Our non-negotiable behaviours that we all live by

Non-negotiable behaviors are the must-haves that define how we work, connect, and represent THCH. They keep us aligned, focused, and true to our values—no matter your role.

These aren’t just rules; they’re the backbone of our culture and the framework for delivering on our promises. If it doesn’t align with these principles, it doesn’t belong here. Simple.

  • Speaking with residents is our most important job. Every conversation counts.  

  • Consistency matters. How we do anything is how we do everything.

  • 1% better every day. Small improvements lead to great changes. 

 

Here are some helpful examples of the activities and work we do. 

We're here to help. Call us on 020 7780 3070 or email us at customerservices@thch.org.uk.

Contact us