Everyone should feel safe in their home and community. Sustainable places are created by a culture of respect and understanding.
If anti-social behaviour is affecting your quality of life, we're here to offer help and advice. We'll work with you, in partnership with the Police and other organisations (including Park Guard, as part of your service charge) to tackle any ASB issues.
If you experience or witness anti-social behaviour, please let us know. If there is not enough evidence to act against the perpetrator(s), your report will be recorded and may help future cases, as well as aiding our Neighbourhoods team in directing resources effectively.
If you have reported an ongoing problem of ASB, but do not believe it has been dealt with you can ask the Tower Hamlets Council Community Safety Partnership to review your complaints (including incidents of hate) under the Community Trigger process.
The Community Trigger should only be used if no action has been taken as a result of repeat reporting of antisocial behaviour. It cannot be used to report general acts of crime. The use of the community trigger does not interfere with your right to follow our internal complaint procedure; both processes can run at the same time.
If you are experiencing problems with your neighbour, we recommend that you try speaking to them in the first instance.
Communicating and explaining issues is often the best way to resolve them. For example, your neighbour may not have been aware of the nuisance that they were causing. Also, most people would prefer that you spoke to them and gave them a chance to make things better, rather than reporting to us.
We encourage neighbours to speak to each other in a polite and civil manner. Raising your voice or behaving aggressively or disrespectfully will only make things worse. It is important to explain to them what is causing the problem and how it is affecting you. In some cases, you might want to invite them into your home so they can witness the problem for themselves.
The best outcome is for you and your neighbours to agree together what needs to happen to make things better.
Whenever you are discussing issues with neighbours it is important to be respectful, listen to their perspective and be open to finding a long term solution.
We believe that using this approach, neighbours can come up with agreements that are realistic and long-lasting.
If you don’t feel able to speak to your neighbour face-to-face, we suggest you put a polite note through their door.
Write down what’s causing you a problem and how it’s affecting you. Make sure the note is polite and can’t be taken in the wrong way. You could start the note by saying “This is a polite note to make you aware that…”. Ideally in this note, you will offer them the chance to discuss the matter with you.
If you or someone else is in immediate danger you must contact the police on 999, and then let us know of any crime reference numbers so we can work with the police to help you.
If you believe criminal activities are being carried out, you should also contact the police.
Please be aware that if you make a report, we expect you to take reasonable steps to solve the problem too. If you don’t, we may decline to take any further action in relation to your report.
If problems continue, please contact your Neighbourhood Officer.
We all share our community and want to live in peace. Get in touch if you experience or see any of the below:
Noise nuisance
Verbal abuse
Intimidation or harassment
Violent or threats
Illegal drugs or dealing
If the incident is serious or criminal in nature, you should always report it to the Police.
Although some kinds of day-to-day behaviour can be annoying, it's not always anti-social behaviour.
Noisy plumbing
Day-to-day activity
Occasional parties
Parking disputes
Children playing
It's always good to talk with your neighbours to try and resolve your problems in the first place.