Policies & strategies

Our policies are how we keep ourselves in check, ensuring we act as a responsible landlord and service provider. Below you can find:

• Corporate policies which focus on our governance, and issues like data protection, and ethics.
• Resident policies that detail your rights and responsibilities in areas like, repairs, your neighbourhood and estate, your tenancy, safety, and financial support.

Our strategies set out our intentions for the future. They define our purpose and remind us what we're working towards. Our most important is our Corporate Strategy, which we refresh every 3 years.

The current Corporate Strategy for 2022-25, is based on four pillars:

• Providing a consistently good, local service
• Creating sustainable places people are proud of
• Trusting our people to do the right thing
• Operating a well-run business that delivers value

Click below to find out how we will achieve these goals.

 

Corporate Strategy 2022-25

 

Below you can find our sub strategies, which focus on our aims in specific areas of the business, and how we plant to achieve them.