We care about making our services accessible, inclusive, and easy to use for all residents. Whether you need support with communication, translations, or alternative formats, we’re here to help.
We know that clear communication is essential. We also know that Tower Hamlets is an extremely diverse and vibrant borough with a range of communities that speak different languages, and have different accessibility needs.
That's why we have accessibility services - they make sure we understand each other, whatever language we speak or format we need. Below you can find detail about the service we can provide.
If you need translation or interpretation of phone calls, meetings or documents into another language, we can provide:
We believe everyone should be able to access information they need in a way that works for them. LanguageLine UK can also support with:
These are just some of the formats they can support with, if you require something else, please feel free to ask us.
Phone support: if you’re on a call with any member of staff, you can ask for language assistance. Let them know which language you require support with and they can connect a LanguageLine UK translator.
Document requests: to request translations or alternative formats, email us at accessibility@thch.org.uk.
We want to remove barriers and make sure every resident can access the support, information, and services they need. If you have any specific requests or feedback, don’t hesitate to let us know—your voice matters to us.