Actuals

Actuals

We estimate your service charge at the start of the financial year, but sometimes the actual cost of the services we provide doesn't match this.

That's why we provide you with an 'actuals' statement towards the end of the year. It's a detailed breakdown of how much the services provided to your property for the last financial year actually cost.

On this page you can find information about what you can expect from us regarding your actuals.

Your service charge statements

You will receive your service charge statement in three letters. They will detail whether you're in credit or owe THCH. Here's what you can expect from your statements.

Your personal statement

Your letter includes three statements. The first statement is specific to your home and shows the charges for your property only. If you see a minus sign (–) in the variance column, it means we owe you this amount as a refund. If there’s no minus sign, it’s the amount you’ll need to pay.

Your building's statements

You’ll receive two statements about your building:

  1. The first statement shows the total cost of each service provided to your entire building. These costs are then shared equally among all residents.
  2. The second statement compares the income we collected (based on estimates) with the actual amount we spent on services for the building. This statement breaks down costs specifically for leaseholders and shared owners.

How do we calculate service charge actuals?

Service charge actuals are based on the real costs of running and maintaining your property and building over the financial year. These costs are shared among residents, usually based on the size of their home or the terms of their lease or agreement.

More information about service charges

You can find general information about service charges, how we charge for services and more on our service charges page.

Find out more

Actuals - FAQs

Why does a surplus or deficit happen?

If we estimated higher costs than what we actually spent, the extra amount (a surplus) will be credited to you. If we spent more than we estimated (a deficit), you’ll be charged the difference.

Changes in market can often cause the actual cost of services to be different from when we estimated them.

How can I review my service charge expenditures in detail?

Your service charge statement letter has a full breakdown of all costs and adjustments related to your property and building. If you'd like to discuss the charges, please get in touch with our Customer Services team.

Can I get a copy of the invoices?

Yes, leaseholders can request a summary of the service charge costs. Once we’ve received your request, we aim to provide the information within 30 days.

What do we do to make sure we manage service charges accurately?

We carefully manage service charges through budgeting, regular financial reviews, and audits to ensure everything is accurate. We’re committed to being transparent and accountable with how we handle these funds.