Looking for information about your neighbourhood or home? Whether you need help with anti-social behaviour, want to learn about your building’s TV and broadband options, or have questions about parking, this page has everything you need to stay informed.
Our priority is to ensure that our communities and residents feel safe and work together to solve any differences. If you're experiencing actions like harassment, vandalism, noise disturbances, and intimidation, this is considered anti-social behaviour.
We encourage all residents to, firstly, try and resolve any problems they have themselves. Below are some suggestions of how you might do this.
If the situation is more serious and requires intervention, you should take the following steps:
We have a form you can use to report anti-social behaviour. A member of our team will get back to you as soon as they can once you have submitted this.
Fly-tipping is when waste like old furniture or building materials is dumped in the wrong place, such as communal areas or near bins. It’s more than just messy—it can attract pests, create bad smells, and even block escape routes, causing fire hazards.
Under the Environmental Protection Act 1990, everyone must dispose of waste properly. If you spot fly-tipping, follow the steps to report it and help keep our community clean and safe.
There are plenty of easy methods to get rid of waste available to residents. If waste isn't disposed of properly, and we have to for safety reasons, you will be charged. That's why it's important to make sure you dispose of it properly.
You can drop off a wide range of items, including bulky waste, at the Tower Hamlets Reuse and Recycling Centre. It's located at:
Yabsley St, London E14 9RG
For more information on how to access the centre and what items are accepted, visit the council website below.
Tower Hamlets Council offers free collection of bulky items like fridges, sofas, and TVs. Each household can arrange two free collections per year, with up to five items collected each time.
For safety, items must be manageable by two people and no longer than two metres. Please wrap glass items carefully to avoid damage during transportation.
Many stores offer a 'Take Back Scheme.' For example, when you buy a new washing machine, the retailer may take away your old one during delivery, often at no extra cost.
You can also recycle smaller items like kettles, toasters, hairdryers, irons, and chargers at Idea Stores. For more details, click here.
For unwanted clothes, consider donating them to charity shops or using clothes banks. There are recycling clothes banks located at Norton House, Trahorn Close, and Chapman Street.
Due to high demand, we are currently unable to accept new parking applications. If you have already applied, we will contact you when a space becomes available. Please note, the waiting list is long, and it may take several years before a spot opens up. In the meantime, you may want to explore other parking options.
If you already have a parking space, it is managed by Elite Parking Management . For any queries, you can reach Elite at:
For permit renewals, vehicle changes, or parking tickets, please contact Elite directly via email at permits@eliteparkingmanagement.comor visit their website for more information.
If you have any parking-related issues that involve THCH, such as changes to your vehicle or termination of your space, please get in touch with us directly.
If your permit is about to expire, you’ll receive a reminder from Elite Parking Management with instructions on how to renew it. There is a £25 administration fee for a new annual permit. Permit renewals are handled online through the Zat Permit system, and Elite will provide details on how to use it.
If you change your vehicle, please provide the required documents (vehicle registration, MOT, insurance) to Elite Parking Management. There is no extra charge for this process. You can email the documents to permits@eliteparkingmanagement.co.uk.
For issues with applying, renewing, or any other permit concerns, please contact Elite Parking Management via email at permits@eliteparkingmanagement.co.uk.
If you receive a Penalty Charge Notice (PCN) or wish to appeal one, you can submit your appeal through the Elite website or in writing. Details for appeals can be found on the PCN.
We understand the growing demand for EV charging points. You can find local charging points on the map below, or explore wider areas online to find the nearest charging stations.
If your blue badge has expired or is about to expire, please send us a copy so we can renew your parking spot. If not renewed, you risk being fined. You can submit the copy in person (Mon-Fri, 10am-2pm) or email our customer service team.
Most buildings with four or more homes have a communal aerial system (IRS) for TV, radio, and Sky connections. This system allows access to TV services without needing your own satellite dish. If you prefer satellite TV, you'll need to contact Sky directly.
If you wish to install your own satellite dish, please ensure you use approved contractors. Unauthorised installations could damage the building.
For faster broadband, we partner with Community Fibre and Hyperoptic—check their availability for your building.