Section 20 Notice FAQs

  1. What is the consultation for?
    This Section 20 consultation asks for your comment on a Qualifying Long Term Agreement (QLTA), a long-term contract for the maintenance of the building's electrical, fire safety, and mechanical systems, before it’s finalised.
  2. What is a QLTA?
    A QLTA is a contract that lasts more than 12 months and costs leaseholders more than £100/year. Required by law, this consultation ensures you’re informed and can give feedback on the contract.
  3. What services are covered in the contract?
    The QLTA covers electrical, fire safety, and mechanical systems, including both routine maintenance and emergency repairs.
  4. Why provide comments?
    Your feedback can help shape this contract, impacting the cost and quality of services funded by your service charges.
  5. Do I have to comment?
    Comments are optional, but without them, your input won’t be considered. The landlord can still proceed if the consultation process is followed.
  6. Who can participate?
    All leaseholders or tenants paying service charges for these systems are eligible to comment. Receiving a Section 20 notice means you can participate.
  7. How long do I have to comment?
    You have 30 days from the notice date to send in comments. Check the notice letter for the exact deadline.
  8. What happens after I comment?
    We review all comments and may adjust the agreement. You’ll be informed of the final decision.
  9. Can I suggest other contractors?
    Yes, you can suggest other qualified contractors for these services.
  10. What if I disagree with the contract?
    Express your concerns clearly in your comments, including reasons and any alternatives. We will consider your feedback.
  11. Will my comments impact costs?
    Comments might influence the scope or choice of contractor, potentially affecting costs. However, we will keep costs reasonable.
  12. Can I ask about costs or details?
    Yes, you can request more information about the contract, estimated costs, and work schedules in your comments or by contacting us directly.
  13. What if I’m worried about safety or quality?
    Raise any safety or service quality concerns in your comments, especially for fire safety or electrical systems.
  14. Are these services legally required?
    Yes, these maintenance services are legally required to keep the building safe and compliant.
  15. What is THCH's role?
    THCH runs the consultation, selects contractors, and ensures building systems are maintained according to safety laws.
  16. Can the agreement go ahead if I object?
    Yes, as long as the consultation is done properly, the landlord can proceed despite objections, but all feedback must be considered
  17. Where can I get more help?
    For further information, contact THCH or consult a legal professional specializing in leaseholder rights.