Update: water pressure at Norton House
Monday 31 October
Thames Water has agreed to increase the water pressure and will monitor its levels over the next 24-36 hours. If you experience a drop in pressure, please make a note of the time, contact Thames Water on 0800 316 9800 and quote reference number: 1021 978 625.
Today we have also written to all residents with an account of what's happened to date. You should recieve it within the next couple of days. Thank you for your patience and understanding.
Report water pressure to Thames Water.
Thursday 27 October
We've been made aware of further water pressure issues at Norton House and appreciate how frustrating this must be.
Please be assured we’re working with Thames Water to get this resolved as soon as possible. The issue has been escalated their senior management, who have committed to contacting us by 5pm tomorrow.
In the meantime, tomorrow morning, our repairs contractors will visit your building to support with the investigation.
We’ve sent a text to all residents at Norton House to let them know that we’re aware of the situation and to be considerate of their water use at this time.
We’re sorry you are experiencing this and will do all we can to have your water pressure back to normal as soon as possible.
Monday 17 October
We believe this issue has now been fixed and your water pressure should be back to normal. If you are still experiencing any problems with your water, please get in touch and let us know. Thank you.
Friday 14 October:
We’ve been made aware of water issues affecting people across the Borough.
We believe this has been caused by works carried out by Thames Water on Wednesday evening to lower water pressure. Unfortunately, this has significantly impacted our residents at Norton House.
What are we doing?
We’re working with Thames Water to get this issue resolved as soon as possible. Since our report, Thames Water has sent an emergency contractor to provide a solution. The issue has been escalated to a Senior Manager.
We’ve been advised that Thames Water has increased the pressure but it may take until Monday to fully restore.
In the meantime, our team are providing an emergency supply of bottled water to the building. If this runs out, residents are asked to call our emergency out of hours line on 020 7780 3070.
What can you do?
Some residents will have intermittent access to water, but it will be very low pressure. Please be considerate of your water use during this time.
If you have any concerns, it’s best to contact Thames Water directly on 0800 316 9800.