The new voice of our community
When it comes to making improvements and shaping our community, we understand the importance of residents having a voice.
We’ve been working on new ways to work with our residents to ensure their voice is heard. One way we’ve done this is with our new Resident Voice Panel (RVP). The panel is designed to share feedback on our performance, review our policies and create strategic priorities to ensure we’re being fair and having a positive impact. Our RVP acts as an important committee to ensure our Board is hearing our resident’s voices.
The RVP, made up of five residents, had their first meeting this week. They discussed their strategic plan for the year ahead, as well as key topics that are important to us and our residents like building safety and resident satisfaction.
The panel will continue to meet two-to-four times a year to review our performance and make recommendations directly to our Board.
Our Director of Operations, Mandeep Bhogil, said
We look forward to continuing working with our new Resident Voice Panel. It’s so important for residents to have a voice when it comes to driving the organisation forward, and we believe these residents will represent the needs and wishes of our community exceptionally well.
Our purpose is to create places people are proud to call home. As part of that, we have a responsibility to ensure our residents have a safe, secure, and decent home - because after all, a good home improves lives. Our RVP will help to achieve this.