A Week Of Successful Support For Residents
Last month we held drop-in surgery sessions to provide you and fellow residents with support for issues you were having with payments on rent, welfare and more. It was great to have so many successful and productive conversations. Here’s a few snapshots:
- 21 new payment plans were set up to help residents catch up on their payments.
- 20 Universal Credit cases were reviewed.
- £4,206 of arrears were resolved.
Akima Fraser-Bailey, Heading of Housing reflects:
I am pleased with the work the team have accomplished and the ongoing support we will provide to our residents. Income Week has shown the importance of engaging with residents on specific issues and we hope to host more surgery weeks like this soon.
We never want someone to fall behind and lose their home, so please contact us if you’re struggling. It’s important to us that you’re doing OK and we can help point you to services that can get you back on your feet.
You can find more information on how we can provide you with more support when it comes to your money, rent and making payments at thch.org.uk/rent-and-service-charges .